Insurance and Financial Services
SBS consultants have supported the Insurance and Financial Services industry well over the years in various roles and engagements. The following is a sample of that work:
SBS was engaged to perform an analysis of the current document management processes of a Claims Processing Company and make recommendations for a future state enterprise document management solution. This company’s business was highly dependent upon the creation, distribution, receipt, and processing of documents. SBS indentified early on that the efficiency and effectiveness of all business processes and solutions related to document management were critical to the company’s continued success and profitability. SBS’ analysis and final deliverables included documenting the current state environment, making recommendations for a future state model and producing a roadmap for achieving that model.
In order to make effective recommendations for a future state, SBS first had to gain a solid understanding of the current practices, procedures, and systems focused on document management. As a result of that analysis, SBS identified several key challenges that had the potential to hinder and/or prevent the achievement of any future state model. For example, the current business processes were found to be labor intensive and inefficient, which, among other concerns, resulted in the inefficient use of resources, such as labor, paper and postage.
The results of the current state analysis indicated that the appropriate future state model needed to take advantage of the tremendous opportunities to improve processes, increase effectiveness and efficiencies, and drive down costs associated with producing and supporting claim applications.
The future state model that SBS developed included a unified view of the end-to-end process of screening, preparing, and producing claim applications that increased the probability for success. The future state model focused on automating tasks, reducing workforce requirements, eliminating bottlenecks, and improving process and system controls.
SBS developed a holistic approach in developing the roadmap to the proposed future state that was attainable within a 12 to 18 month window. This included “locking down” current business processes and implementing a change management procedure for any future process changes, as well as placing on hold any near term changes to processes and supporting systems until controls were implemented and a clear strategic direction was defined and agreed upon.
Provided Hyperion/Brio Administration and Development for a large, multi-line insurer, including converting existing reports from Crystal to Brio, creating new reports and EISs/Dashboards for existing and new reports, posting reports on OnDemand Server to be accessed and to be run by the users on the web, maintaining Hyperion Reports Repository in creating/deleting items, managing database connections, exporting/importing report objects, and managing the security of repository objects.
As the Data Warehouse ETL/BI Technical Architect, SBS conducted design and implementation, including star schema modeling, data transformation and Cognos 8 BI, developed automation products supporting corporate data security and compliance, installed and configured the Cognos infrastructure, and employed Cognos 8 Advanced Automation Deployments (security, scheduling), while performing Cognos 8 BI Security and SDK work.
Business Process Redesign and Project Management
As the BPR Facilitator, SBS managed a corporate wide process redesign and selection effort for a comprehensive software distribution tool, for Intranet and Internet distribution. SBS Concurrently led a project to streamline server management operations in order to implement enhanced server monitoring and management. SBS successfully completed initial phases of both projects, defining scope, objectives, current environments, bottlenecks, redundancies, requirements, and initiated an elaborate RFP process.